Refund policy

Purchase & Return Policy – Pet Resort Store

At Pet Resort Store, we are committed to providing high-quality products for your beloved pets. Please take a moment to review our purchase and return policy to ensure a smooth shopping experience.

Returns:
🔹 In-Store Returns:
To process a return, the product must be brought back to our store along with the original receipt as proof of purchase.

🔹 Boxed & Clothing Items:
Returns for boxed and clothing items are not accepted unless there is a manufacturing defect.
If you receive a defective item, please bring it to our store for inspection and assistance.

🔹 Return Timeframe:
Return requests must be made within 30 days of the original purchase date.
Returns requested after this period will not be accepted.

Refund Process:
✅ In-Store Inspection:
Our team will inspect the product to verify its condition and the reason for the return.

✅ Refund Method:
Once approved, the refund will be processed through the original payment method.

✅ Defective Items:
If the return is due to a defect, we will offer a replacement (if available) or issue a refund.

Exclusions:
❌ Used or Damaged Items:
We cannot accept returns for items that show signs of use or damage.

Thank you for choosing Pet Resort Store for your pet’s needs. We appreciate your cooperation and understanding of our policies.

🔹 Note: This policy is subject to change, and the latest version will always be available in-store and on our website.